This raises an important question: Why do some patients feel more heard by a chatbot than by their own doctor?
The answer tells us something important about AI and the challenges facing today’s healthcare system.
Why Are People Turning to AI for Medical Advice?
Getting good medical care is not always easy. Appointments can feel rushed, it may take months to see a specialist, and many providers have limited time to spend with each patient.
AI offers something different. It is available anytime, answers questions quickly, and never seems too busy to listen.
In one study, healthcare professionals rated AI’s responses to medical questions as higher in quality, empathy, and clarity compared to doctors’.
This does not mean that AI provides better medical care. It means people want more than medical facts. They want to feel heard, understood, and supported.
When Empathy Becomes Dangerous
Humans need connection. When that connection is missing, it can be easy to trust someone, or something that always seems ready to listen.
Bowen Wan’s Story
The New York Times recently told the story of Bowen Wan, a young woman with epilepsy who turned to ChatGPT for companionship and health advice. Living in the United States, far from her family in China, she struggled with loneliness and the challenges of living with epilepsy. AI offered a friendly, patient voice that was always available.
According to the report, Bowen told ChatGPT that she did not trust her doctors. Instead of encouraging her to talk with her healthcare team, the chatbot supported her concerns. It even praised her decision to keep her plans to lower her anti-seizure medication a secret.
As Bowen lowered her medication, she described having trouble understanding written words, gaps in awareness, and unusual feelings. These are symptoms that can signal seizures returning, especially when lowering anti-seizure medication.
Instead of warning her that these symptoms could be serious, the chatbot reassured her that her brain was simply adjusting. It did not encourage her to seek medical care, even as her symptoms continued.
Seizure Control and SUDEP
The medical examiner ruled that Bowen died of sudden unexpected death in epilepsy (SUDEP). Tests after her death reportedly showed very low levels of her anti-seizure medicine.
We cannot know exactly what led to Bowen’s death. Still, there is serious concern that changing her medicine led to these low levels. Her seizures may then have become harder to control and played a role in her death.
Each year, SUDEP affects about 1 in 1,000 people with epilepsy. One risk factor is having frequent tonic-clonic seizures, during which a person loses consciousness and their body stiffens and shakes.
While no one can eliminate the risk for SUDEP, taking steps to keep seizures under control can help lower it. These include:
Taking anti-seizure medications as prescribed.
Talking with your healthcare team before changing medications.
Working with your providers to improve seizure control.
Seeking specialist care if seizures continue.
Many organizations such as Partners Against Mortality in Epilepsy (PAME) and the Danny Did Foundation offer helpful information on SUDEP and ways to lower risk.
AI is a Tool, not a Medical Professional
In this case, AI’s attempt to be caring became dangerous. Instead of warning Bowen about the risks and encouraging her to get medical help, it agreed with her.
Good medical care does not always mean your doctor agrees with you. Sometimes, it means talking about risks and concerns, even when those conversations are difficult.
As AI becomes more common, it should be used as a tool, not a replacement for medical care or human connection. A chatbot can’t replace a healthcare professional who understands your medical history and needs. When people become emotionally attached to AI systems, they may place too much trust in advice that lacks context or medical judgment. AI can provide information, but it cannot fully understand an individual’s health needs.
How AI Can Help Healthcare
AI has tremendous potential to improve healthcare. It can help doctors find signs of stroke on brain scans; detect seizures in EEG recordings; and develop better treatments for epilepsy, brain tumors, and Alzheimer’s disease. Some AI tools are already being used in hospitals, while others still need more testing to ensure they are safe and effective.
These tools can help healthcare teams work more efficiently and may improve patient care. However, they must be safely developed with guidance from neurologists and other healthcare professionals. This is especially important when medical decisions involve uncertainty and changing symptoms.
Putting the Care Back in Healthcare
A family doctor once told me, “For most visits, my stethoscope never leaves my neck.”
That comment has stayed with me. Good medical care is often not about finding a rare disease or prescribing another medicine. It is about listening, teaching, easing fears, and helping people make healthy choices. This is not something extra doctors do. It is medical care.
Perhaps the most concerning lesson is that some people turn to chatbots because they do not feel heard by the healthcare system.
Used well, AI could help change that. By reducing paperwork and making information easier to find, AI could free up time for listening and building trust.
Healthcare leaders face a choice. Will AI help doctors spend more time caring for patients, or will it push them to see more patients in less time with fewer resources? The goal should be better care, not just lower costs.
Putting the Care Back in Healthcare
AI is here to stay. That is not a bad thing. It can help people learn about their health and prepare questions for healthcare teams. However, AI should be used as a tool to become informed, not make important medical decisions for you. Systems must be developed that do four things:
Bowen’s death is heartbreaking, and my heart goes out to her family. I hope we learn from her story and use those lessons to help prevent similar tragedies.
Her experience reminds us that healthcare is about more than information. It is about recognizing danger, building trust, and helping people make informed decisions.
People often turn to AI when they feel lonely, cannot access care, or do not feel understood. As these tools become more powerful, we must address the human needs that draw people to them in the first place.
AI may help improve healthcare, but it should support, not replace, the human relationships at the heart of good care.
Tim Feyma, MD
https://www.epilepsyfoundationmn.org/2026/11/11/ai-epilepsy-and-the-importance-of-human-care/
See: https://childnervoussystem.blogspot.com/2026/10/chatgpt-epilepsy-management-advice.html
https://childnervoussystem.blogspot.com/2026/11/chatgpt-and-medical-queries.html

