"We spend more time counselling families who we think should not have surgery than counselling families we think should have surgery. It's easy for families to understand that we are taking a condition seriously if we are planning to operate, but if we're not treating something surgically, we need to spend a lot of time educating families about the condition so that they understand that they're being taken care of."
See: http://www.medscape.com/viewarticle/842893
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